Privacy Policy.

 

This Privacy Policy governs the processing ClimbCat Guides gives to the customer’s personal information they provide through the web site www.climbcatguides.com In accordance with this Policy, ClimbCat Guides commits itself to respecting the privacy of the information, and treating it in the strictest and absolute confidentiality.

 

Use of this web site and/or any services provided by ClimbCat Guides implies the acceptance of all dispositions in the Privacy Policy and that all your personal data will be treated as stipulated herein.

 

Information about data processing (General Data Protection Regulation (EU) 2016/679 and Spanish Organic Law LO 3/2018 on Personal Data Protection and Digital Rights Guarantee)

 

Data Controller	Climbcat Guides. Our information appears in the Legal Notice on this web site.
Processing Purposes	To offer and manage our products and/or services.
Legitimacy	Consent obtained from the person concerned. Execution of the Service Contract.
Recipient	The data will not be shared with any third party, except as required by law, or when necessary to fulfill the Processing Purposes.
Rights of Persons	The persons concerned are entitled to exercise the rights to access, amend, processing limitation, erasure, portability, and objection; by sending a request to our address.
Data Retention Period	For as long as the commercial relationship is maintained, or for the years required to comply with legal obligations.
Claims	The persons concerned may contact the AEPD (Spanish Data Protection Agency) to file any complaint considered appropriate.

 

PRIVACY Q&A

 

In compliance with the General Data Protection Regulation (EU) 2016/679 and the Spanish LO 3/2018 on Personal Data Protection and Digital Rights Guarantee, we offer the following information about the processing of your personal data.

 

Q: Who is responsible for the processing of my data?

A: ClimbCat Guides. Our information is provided on the Legal Notice on this web site.

 

Q: For which purpose do you use my data?

A: We use the data provided to render and bill our products and services.

If you give consent, we could also use your data to send you information about our activities, services, and products.

If you decide to participate in any of our our prize-draws or contests we will publish your name and surname, and image, in the broadcasting and social media that we use, with the aim of promoting our activities, services, and products.

 

Q: For how long will my data be kept?

A: Your personal data will be kept for as long as you use our services or want to receive information, and if you take part in any     of our promotions, for as long as it is active; and after, under the terms stipulated by law.

 

Q: What is the legitimacy for processing my data?

A: The legal basis for processing is the consent given by you.

In regard to the information sent from minors under the age of 16, it will be understood that it was done with the consent of their legal representatives. If that were not the case, the legal representatives must communicate with us as soon as they are aware.

 

Q: How can I exercise my rights?

A: By sending us a written letter, attaching a copy of a document that identifies you, to either our physical or electronic address.

 

Q: How have you obtained my data?

A: The personal data we process is obtained from the persons concerned, who guarantee that the personal data provided be true, and hold themselves responsible for communicating any modification.

The data fields marked by an asterisk are compulsory in order to render the requested service.

 

Q: What data do you process?

A: The data categories that we are allowed to process are:

• Identifying data.
• Postal or electronic addresses.
• Other data asked in our forms.

The data asked is limited, given that we only process the necessary to render our services and manage our activity.

 

Q: Do you use cookies?

A: We use cookies during browsing on our web site with the user’s informed consent. The user can configure their browser so as to receive warnings of cookie use, and to avoid its use. For more information please go to our Cookies Policy.

 

Q: What security measures do you apply?

A: We apply the measures established in the art. 32 of the RGPD (General Data Protection Regulation (EU) 2016/679). Therefore, we have adopted all the applicable security measures to ensure a security level appropriate to the risk in the data processing we do, with mechanisms that allow us to guarantee the confidentiality, integrity, availability, and permanent resilience of the processing systems and services.